Norm Brodsky & A New Standard for Success

by Gail Margolies Reid on February 17, 2012

Graphic of Success What if people re-scripted the definition of success? What if we totally dismissed the notion that success means a big house, expensive cars and vacations, designer clothes and dining in the hottest restaurants?

What if we allowed ourselves to measure our success by the success we empower others to achieve?

On Wednesday evening I met the one person in America whose job I would really love to have. Norm Brodsky is the regular columnist of the Street Smarts column in Inc. Magazine, a job he has had for the last 17 years. For most of those years he was running his own very successful business, which he sold in 2007. Now he spends his time writing for Inc. and counseling pro bono with 20-25 small business owners and entrepreneurs a week and doing a few deals as they appeal to him.

norm-brodsky There is no doubt that Norm has achieved personal financial success, but he has shared so much wise counsel and inspired thousands of entrepreneurs to fulfill their own dreams. In terms of empowering others, the magnitude of Norm’s success is off the charts.

I have been reading Norm’s column for years and have garnered many a great suggestion that I have captured in my teaching materials for my startup coaching students. Here are some of the highlights from his talk at the Inc. event in Atlanta on February 15, 2012:

On Management:

§ Take responsibility for your mistakes. You are in charge.

§ Being wise is better than being smart. Wisdom comes from learning from someone else’s mistakes (or your own).

§ A CEO’s main job is to create a warm corporate culture for his or her company.

On Hiring:

§ The three key things to seek in a great employee are loyalty, attitude and longevity.

§ You can teach anybody anything if they have the right attitude.

On Seeking Third-Party Funding :

§ Bootstrapping is better than Borrowed Money, whether in the form of loans or equity.

On Discovering Good Ideas for a Business:

§ Keep your eyes open and you’ll see something that will inspire you.

§ Go for the idea that has been around for 100 years. Finding customers for a brand new idea is a much harder startup.

§ Find a niche.

On Building a Solid Business:

§ Never cut your price. In lean economies, give more services.

§ Understand who your competitors are, it’s not everyone.

§ Common courtesy in all aspects of your business dealings goes a long way.

§ Focus is KEY; concentrate on one business idea at a time.

On the Future for Entrepreneurs:

§ Now is a great time to start a business.

§ We are living in an innovation economy where entrepreneurship is going digital and providing a platform for Part-time entrepreneurs.

Quote for Today:

“The more I help others to succeed, the more I succeed.”

~ Ray Kroc, Founder of McDonalds

The evening was a tremendous success for all who attended. I brought my student Jenny Letourneau with me along with her husband Bryon; they have just launched a new biodiesel company called Jasper Fuels. They learned a great deal and had a terrific experience networking with other entrepreneurs. Norm was a fantastic speaker, neither he nor the audience wanted the evening to end.

As much as I would love your job Norm, I would much rather you keep on doing what you do. I’ll be here reading and waiting for another chance to see you in action. In the meantime we can both work on that new measure of success and help as many hopeful entrepreneurs as possible realize their dreams.

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Check Out My New Front Desk!

by Gail Margolies Reid on February 3, 2012

ReceptionistLast month I presented at a year-end retreat hosted by my friend and colleague, Wendy Watkins.  I also participated as an attendee, using the opportunity to work on my own business: Gail M. Reid, Speaker – Writer – Coach.

Early on the first day, Wendy talked about the importance of the front desk and embedding customer service from the very first moment of contact with a customer.  My first thought was “Well this doesn’t apply to me, I don’t have a front desk right, I am the front desk.”  Then I had an epiphany – my website is my front desk.  With that realization, I started to plan how I was going to revise my website to better reflect who I am and the level of professionalism and commitment that I bring to my work educating entrepreneurs.

Quote for Today:

“Communication works for those who work at it.”  ~ John Powell

 

A few days later I got in touch with Angela Ferraro-Fanning, the owner of 13Thirty-One Design.  I interviewed Angela when I was writing the graphic designer chapter for my book, The Complete Idiot’s Guide to Low-Cost Startups (Penguin, 2010).  She is not only a very talented designer, but she also has an extremely high level of customer service; she treats me as if I’m are her highest priority.

Please click on the Home page tab to see the results of my collaboration with Angela.  It is, and will always be, a work in progress.  I would love your genuine feedback on the form and function of the site.  Thank you Wendy, for your lesson on the Front Desk and underscoring how important it is for entrepreneurs to take time out to Think, Plan and Implement new ideas to make their businesses work better.

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Stick to Your Price!

July 18, 2011

****Bonus Point**** Stick to Your Price An Excerpt from The Complete Idiot’s Guide to Low-Cost Startups by Gail Margolies Reid, CPA Chapter 3 Do Your Homework “A word of warning for the new business owner: Be careful about pricing your goods and services below your competitors. It is very common for potential customers to “beat [...]

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Do Your Homework

July 14, 2011

**Bonus Point** Excerpt from The Complete Idiot’s Guide to Low-Cost Startups Chapter 3 – Do Your Homework by Gail Margolies Reid, CPA “Some of the best ideas in business have been copied from competitors By taking the time to study their ads, brochures and promotional materials you can improve on what other companies offer.” It’s [...]

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Get Your Customers to Return

June 29, 2011
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Paris, Here I Come: The International Start-Ups Meeting 2011

June 23, 2011

I have had the honor to be invited to speak at the AIESEC Alumni, The International Start-ups Meeting 2011 http://internationalstartup.wordpress.com/category/usa/ The conference will be held October 14-16, 2011. 90 Participants. 26 countries. 70 international AIESEC alumni will gather in Paris – the heart of Europe to: -demonstrate their business ideas -learn how a startup is [...]

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Four Secrets to Entrepreneurship Success

March 24, 2011

Notes from my Speech to the Atlanta Executive Network March 24, 2011 1.  Do What you Know Bring a relevant set of skills to your startup. Remember, some of the best known success stories from the last century are of people who started their own businesses after working in their industry for half their lives, [...]

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The Importance of Having a Vision

February 18, 2011

Visioning is the cornerstone of every successful startup. Your vision is the framework upon which you build a successful business. I coach clients on creating a meaningful vision; in fact it is the very first thing we tackle in our work together. With a low-cost startup, initially to be run by a solopreneur, the vision [...]

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Making a Living by Combining 7 Hobbies

January 21, 2011

My love of success stories and the sharing of them is always at its peak when recalling the details of someone I know personally and who has told me his story face to face. There’s excitement in the moment especially when the entrepreneur attributes his success to the very same principles I use to teach [...]

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How to Create an Enormously Successful Business using Low-Cost Startup Concepts: Part 2

January 19, 2011

Success story continued from article posted Monday, January 17th…Interview with Robin Hensley, President of Raising The Bar.  GMR: A big issue for hopeful entrepreneurs today is where to find the money for their startups.  How did you manage to fund Audio Visual Services in the early days? RH: I used a classic bootstrapping maneuver and [...]

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